Digital Resume

Bryson 'Grant' Matthys

Detail-oriented and versatile professional with a strong background in technical support, customer service, and operations management. Proven ability to manage multiple tasks while maintaining high standards of service delivery. Currently pursuing a degree in Computer Science, with a keen interest in applying technical skills to solve complex problems. Seeking a challenging role in the tech industry where I can leverage my diverse skill set and continue to grow professionally.


Skills:

Experienced in multiple hardware and software technologies, technical support, customer service, and multitasking. Skilled in setting up and building computers and technological systems for personal use and small businesses. Skilled in VMware ESXi, Proxmox, and GNOME Linux on a daily basis. Microsoft Office Industry Certified. Skilled in communication, customer service, situation defusal, and task delegation. First Aid and CPR Certified.



bgmatthys0@gmail.com407.988.6156

Employment

Technician ~ South Lake Computers

    Provided comprehensive technical support, specializing in fixing computers, both in-house and at clients' locations.

    Expertise in virus removal, ensuring systems were secure and functional.

    Skilled in hardware repair, resolving a variety of hardware-related issues.

    Conducted computer refreshes, updating and optimizing systems for peak performance.

    Proficient in data recovery, retrieving valuable information from failing or damaged drives.

    Part of a dynamic team but unfortunately had to leave due to organizational restructuring and downsizing that was beyond my control.


Clermont, FL ~ 2023

Assistant General Manager ~ Jiffy Lube

Managed daily operations, ensuring efficient service delivery and adherence to company standards.

Led a team of technicians, promoting a positive work environment and customer-centric approach.

Delivered exceptional customer service, resolving concerns and enhancing customer satisfaction.

Assisted in training new employees, ensuring consistent delivery of high-quality services.

Managed inventory levels, maintained accurate records, and ensured equipment availability.

Conducted quality checks, maintained service standards, and implemented corrective actions.

Drove sales and met revenue targets through upselling and promoting additional services.


Winter Springs, FL ~ 2023

Lifeguard ~ Universal Studios Florida

Ensured guest safety by monitoring water areas and responding promptly to emergencies.

Managed large crowds and enforced park rules to ensure a safe and enjoyable guest experience.

Responded to water-related incidents, performed rescues, and administered first aid and CPR.

Assisted guests with inquiries, providing exceptional customer service.

Participated in comprehensive training programs to maintain lifeguarding skills.


American Red Cross First Aid & CPR Certifications

Orlando, FL ~ 2023

Inventory Specialist ~ WebeyeCMS Corporation

Accurately picked and packed orders, ensuring timely delivery of products.

Monitored inventory levels, maintained accurate records using inventory management systems.

Packaged hazardous materials in compliance with shipping regulations.

Conducted quality inspections of products and materials, taking corrective actions when necessary.

Prepared shipments for various carriers, coordinated with shipping carriers for timely delivery.


HAZMAT UN 3481 Class 9 Certification

Clermont, FL ~ 2021

Electronic Sales Agent ~ Super Target

Provided exceptional customer service, assisting customers and recommending electronics products.

Met sales targets by promoting product features and upselling additional items.

Monitored and maintained inventory levels of electronics products.

Conducted product demonstrations and assisted customers with basic technical issues.

Participated in maintaining an attractive and organized sales floor.


Clermont, FL ~ 2020

Education

Valencia College

Orlando, FL

GPA: 4.0

Currently Enrolled - Computer Science

2023

Compass Rose Academy

Cary, NC

GPA: 3.7

High School Diploma - Computer Science

High School Honor Society - Webmaster

2013 - 2017

References available on request.