Digital Resume

Bryson 'Grant' Matthys

Detail-oriented and versatile professional with a strong background in technical support, customer service, and operations management. Proven ability to manage multiple tasks while maintaining high standards of service delivery. With extensive experience in providing comprehensive technical support, I specialize in troubleshooting and resolving hardware and software issues, both in-house and at client locations. My expertise includes virus removal, hardware repair, and system optimization to ensure peak performance.
I have a solid foundation in custom-building desktop systems, showcasing my technical proficiency and attention to detail. In addition to my technical skills, I have excelled in customer service roles, consistently delivering exceptional service, handling transactions, and addressing customer inquiries and complaints effectively. My ability to manage inventory, train new employees, and promote products has contributed to my success in maintaining a positive and efficient work environment.
Currently pursuing a degree in Information Technology, I am eager to apply my technical skills to solve complex problems and drive innovation. I am seeking a challenging role in the tech industry where I can leverage my diverse skill set and continue to grow professionally, contributing to the success of the organization.

bgmatthys0@gmail.com

407.988.6156

~ 24/7 Availability, Full Time Preferred, Relocation Possible ~

Skillset and Knowledge

Technology

Windows, MacOS, Ubuntu (Desktop and Server)

iOS and Android

VMware and ProxMox

Desktops and Laptops

Hardware & Software

Networks and Servers

Customer Service

Situation Defusal

Cash Handling

Retail

Restocking

Sales

Upselling

Product Recommendation

Safety

Emergency Response

CPR & First Aid

Critical Thinking

Safety First Mentality

Critical Thinking

Stress Handling

Tactical & Strategic

Certifications

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

CompTIA A+ (In Progress)

CPR & First Aid

Food Safety

Employment

Customer Service Rep

Circle K

Clermont, FL ~ 2024

Customer Service, Cash Handling, Retail, Restocking, Sales

Technician

South Lake Computers

Clermont, FL ~ 2023

Hardware and Software Setup and Support for Individuals and Small Businesses

Lifeguard

Universal's Volcano Bay

Orlando, FL ~ 2023

CPR, First Aid, Guest Safety in the Entertainment Industry

Electronic Sales Agent

Super Target

Clermont, FL ~ 2020

Customer Service, Cash Handling, Retail, Restocking, Sales

Education

Information Technology

Valencia College

2023 - Current

GPA 3.5

Remote Classes in Information Technology

High School Diploma

Compass Rose Academy

2013 - 2017

GPA 3.7

High School Honor Society - Webmaster

References available on request.